Questions About Hooked Coolers:

  • How are Hooked Coolers made?
  • What are Hooked Coolers made of?
    • Our coolers are packed and filled with this with Polyurethane (PU) which ensures long ice retention.
  • Where is Hooked Coolers located?
    • All of our Designers, Engineering, Marketing, and Warehouse Teams are spread across the US but the majority of employees are located in Brevard County, FL.

     Processing & Shipping Time

    • Order Processing Time
      • Orders should be processed and shipped the next business day (2PM EST cutoff Mon-Fri).
    • Transit Shipping Time
      • We ship FedEx Ground® Home Delivery from our warehouse in FL.
      • Please see FedEx's estimated shipping times from our warehouse. below:
     Accepted Payment Methods
    • We accept all major credit cards: Visa, Mastercard, American Express, and Discover.
    • Apple Pay, Google Pay, and PayPal.

    Return Policy

    • Returns and exchanges can be made 15 days from the purchase date as long as the cooler is unused and you still have the original box.
    • If you would like to return your unused cooler, you are responsible for the return shipping. 
    • To start a return claim, please email and provide your order number. We will email you a shipping label to purchase and upon the cooler returning to our warehouse for inspection, we will issue you a refund.