Questions About Hooked Coolers:

  • How are Hooked Coolers made?
    • What are Hooked Coolers made of?
      • Our coolers are packed and filled with with Polyurethane (PU) which ensures the longest ice retention possible.
      • Where is Hooked Coolers located?
        • All of our Designers, Engineering, Marketing, and Warehouse Teams are spread across the US but the majority of employees are located in Brevard County, FL.

        Return Policy

        • Returns and exchanges can be made 30 days from the delivery date as long as the cooler is unused and you still have the original box.
        • If you would like to return your unused cooler, we only request that you pay a small return shipping fee and 10% restocking fee.
        • To start a return claim, please email and provide your order number. We will email you a link to purchase a return label, and from here you will be emailed a return label. Upon the cooler returning to our warehouse for inspection, we will issue you a refund or change your cooler

        Processing & Shipping Time

        • Order Processing Time
          • Orders should be processed and shipped the next business day (2PM EST cutoff Mon-Fri).
        • Transit Shipping Time
          • We ship FedEx Ground® Home Delivery from our warehouse in FL.
          • Please see FedEx's estimated shipping times from our warehouse. below: