Bought another one because the rv punched small hole. Your warranty cover that?
CUSTOMER REVIEWS
Check out all of the REAL customer reviews who have purchased in the past. These are sorted by the latest reviews.
Customer Reviews
Overall rating: 4.8 / 5 from 2750 reviews.
Absolutely love this cooler. It arrived earlier than expected. Keeps items cold for a long time. Very well made and sturdy. Highly recommend.
Service and delivery was prompt. Very happy
Took a while to get since they were backordered but finally arrived and are as expected.
I have two coolers and both work excellent.
Eating for at least two years for needs to get pink in stock and be able to pull the trigger. I love these coolers they are def top tier, I am not jus saying it. I am telling you because this is our 2nd one so far! Keep up the great work and product!
Fit great
I did not like that Hooked coolers does give you a warming when ordering a “limited edition” they would be a delay and you would not receive product 2-3 days as guaranteed. After Multiple times of asking why i had not received my cooler, I was told it was a manufacture problem which was a lie. I even bluntly asked if i did not receive my product because I Was making payments and was told no. I disliked I did not receive my products till after my payments were completed. Very disappinted in how such a local company handles themselves. Take a look at this timeline of my screenshots shared. My last payment 8/25. Received cooler 8/26.
Awesome additions
Used blocks of ice and frozen water bottles...3 days of 100+ and the ice is still frozen!! Awesome cooler! Also got the divider and the basket... great value and extremely useful!
Great coolers i have three
I think the wheels are too small. They get dirt in them, pretty easy and stop up. But cutter seems to be okay. Love the fact that it has 2 drains. The divider and all the other accessories. that I ordered are great. But the customer service and the weight process was ridiculous. Asked for a refund because they was on back order. They dragged their feet for a month and never even canceled my order. Like The product but I would not buy another one. Can't trust there word
As described and easy to replace! Just like new again!
Great product!
It took months. we have a short summer. I get it that you did not have the latched. I asked to send the basket separate and got no response. Bad customer service.
The basket is built well but a little short. It doesn’t sit well on the support lip on the cooler. Needs about 1/4” more in the length.
Great product
Too small for the Hooked 25 . It will not stay sitting on the lip in the cooler.
I placed my order on 6/11 and it finally arrived 2 1/2 months later on 8/25. How does it take you 2 1/2 months to get replacement tiedowns. That is just pathetic..
Price after tax and shipping is absolutely bullshit. The shipping and tax cost as much as the piece
Super easy to install
Product is fine. Took months for delivery and zero communication.
Great cooler but it took two months to get it
The handle is perfect; it works great and is as expected. On the other hand, the amount of time it took to arrive was unacceptable. I ordered a generic one from Amazon that worked but was disappointed in the timeliness of the handles arrival.
Thank you
By far the best cooler, Love mine!!
Keeps you stuff cold for days !! Love it best ice chest I've ever used !
I ordered these 3 months ago and still haven’t received them. Poor customer service for such an expensive cooler. On another note if your looking to replace yours I found the orange universal ones from Amazon work great
It took to long to come in
Get a 800 phone number for customer service! Dont wait 7 days to respond to an email & when asked for a refund just process the refund. Maybe update the website to be more accurate with the inventory! When I orderd mine, the credit card was charged within an hour. Took 1 week to find out it was out if stock only because I emailed. Then tried to order different color and was told after 3 days of waiting for email response that all colors were out. The website showed the 2 colors I tried to order was available. Then when asked to get a refund due to the fact that it had been 35 days since ordered. 4 days later an email arrived stating that the cooler was back in stock and so I went ahead confirmed for the cooler to be sent out. The emails are not bring responded to quick enough for any of your customers. So, when someone asks for a refund just process the dang refund
Took 3 weeks to receive my order i had to keep emailing to hooked cooler for updates They created a shipping label that wsa sitting there for a week
I’m a Truck driver and I keep my dogs raw food in my Hooked cooler. i have had Yeti, RTIC and others and none have them have kept his food cooled for the week without adding ice every day. Now with your cooler I only buy one bag of ice a week and his food stays frozen until Wednesday night but is super cold for the last two days I’m on the road. Once I save up I will buy another for my self and my food. Right now the dog is more important. Thanks for making a great product. Happy to support Vets like myself… and my service puppy is happy too. Mike
Backordered and lack of communication from seller. But glad to finally get even though summer basically over.
It fits and it latches!! The right part for the replacement!! 🤷🏽♂️
Horrendous customer service. Do not expect any type of resolution if you ever need a replacement or service of any kind. I ordered a drain plug in April and received the wrong plug. 19 emails later, I have still not received a refund on the wrong plug that was their mistake. No phone number for contacting customer service. Just emails that get responded to in the middle of the night saying they are forwarding the information to the finance team. I have sent to letters only to have them returned to sender. Do not buy from this company.
Great cooler but horrible customer service. I have 3 Hooked Coolers and needed a new drain plug. I received the wrong plug and have been trying to return it since April (5 months). There is no phone number to speak with a representative. I have sent 19 emails to date and still have not received my refund on a mistake they made. This is the worst company to deal with if you need any type of service or support.
The latch itself is a well made product. I ordered on a whim thinking its the closet one to match my cooler. It won't work . All good but its to short.. I can't seem to find the one I need so I took a chance
Fits they way it should and now I can keep what i want dry and away from being crushed.
This is the first time ordering. It was a great experience. Ordering was easy and shipping was great. I will definitely order again!
My husband loves it!