Lifetime Warranty Information
HOOKED guarantees a lifetime warranty of your hard cooler under normal use and conditions.

We're pretty straightforward on this, if the cooler has a defect, we'll replace it. Broken handle, lost a drain plug, we'll hook you up.

If it looks like you dropped it from the side of a building, well we will have to talk. 

HOOKED customers must use the coolers only as intended and in accordance with the cooler care instructions (located here). 

In order to start a claim:

  1. Email
  2. Provide proof of purchase: email or order #
  3. Pictures of the cooler you are intending to have reviewed.
  4. After the claim is approved, we will ship out the replacement part(s) or a new cooler to get you back out to doing what you love.