Lifetime Warranty Information
HOOKED guarantees a lifetime warranty of your hard cooler under normal use and conditions.
We're pretty straightforward on this, if the cooler has a defect, we'll replace it. Broken handle, lost a drain plug, we'll hook you up.
If it looks like you dropped it from the side of a building, well we will have to talk.
HOOKED customers must use the coolers only as intended and in accordance with the cooler care instructions (located here).
In order to start a claim:
- Email firstname.lastname@example.org
- Provide proof of purchase: email or order #
- Pictures of the cooler you are intending to have reviewed.
- After the claim is approved, we will ship out the replacement part(s) or a new cooler to get you back out to doing what you love.