Lifetime Warranty Information
HOOKED guarantees to the original customer who purchases a product to be free from defects and to have a lifetime warranty of the product under normal use and conditions.
HOOKED customers must have used the product(s) only as intended and in accordance with the cooler care instructions.
In order to start a claim:
- Email firstname.lastname@example.org
- Provide proof of purchase.
- Pictures of the product(s) you are intending to have covered.
- After the claim is approved, we will ship out the replacement part(s) or a new cooler.