Hooked Coolers guarantees a lifetime warranty of your hard cooler under normal use and conditions.
We're pretty straightforward on this, if the cooler has a defect, we'll fix it. Broken handle, lost a drain plug, we'll make things right.
If it looks like you dropped it from the side of a building, well we will have to talk.
The only thing we ask in return is to pay the small shipping fee to ship out your free replacement parts.
Customers must use the coolers only as intended and in accordance with the cooler care instructions.
To start a claim, follow the instructions below:
- Email email@example.com
- Provide proof of purchase: email or order #
- Pictures of the cooler you are intending to have reviewed.
- After the claim is approved, we will ship out the replacement part(s) or a new cooler to get you back out to doing what you love.