Our return process is simple. Returns can be made within 30 days of your delivery date and the cooler must be unused with the original packaging.
All preference based returns are subject to a 15% restocking fee and return shipping costs.
If you would like to return your unused cooler, simply email us with your order number and we'll send you a prepaid return label to return your product.
Upon the cooler returning to our warehouse for inspection, we will issue you a full refund for your original order less the restocking fee of 15% and applicable shipping.
This typically takes 3-5 days after receiving your returned product. We reserve the right to accept or decline returns based on the condition of the product being returned, all products must be in unused condition.
Should a return arrive with obvious use, wear, or without original packaging and materials, we reserve the right to decline the return and ship the cooler back to you.