All of our Designers, Engineering, Marketing, and Warehouse Teams are spread across the US but the majority of employees are located in Brevard County, FL.

Although Hooked Coolers is based on the east coast, we are constantly monitoring our customer inquiries almost 24/7.

Hooked Coolers guarantees a lifetime warranty of your hard cooler under normal use and conditions.

We're pretty straightforward on this, if the cooler has a defect, we'll replace it. Broken handle, lost a drain plug, we'll hook you up.

If it looks like you dropped it from the side of a building, well we will have to talk. 

Customers must use the coolers only as intended and in accordance with the cooler care instructions.

The process is simple, to start a claim email us (info@hookedcoolers.com) and provide the following: proof of purchase, order #, pictures of your cooler, and the current issue you have.

After the claim is approved, we will ship out the replacement part(s) or a new cooler to get you back out to doing what you love.

Any damages or defects must be brought to our attention within 72 hours of delivery. Please drop us an email with your order number and we will take care of this.

Take pictures of the box that is damaged, along with the cooler so we can file a claim with our shipping provider.

Our return policy can be found here.

To maximize our performance, Hooked Coolers are packed and filled with with Polyurethane (PU) which ensures the longest ice retention possible.