Hooked Coolers guarantees a lifetime warranty of your hard cooler under normal use and conditions.
We're pretty straightforward on this, if the cooler has a defect, we'll replace it. Broken handle, lost a drain plug, we'll hook you up.
If it looks like you dropped it from the side of a building, well we will have to talk.Â
Customers must use the coolers only as intended and in accordance with the cooler care instructions.
The process is simple, to start a claim email us (info@hookedcoolers.com) and provide the following: proof of purchase, order #, pictures of your cooler, and the current issue you have.
After the claim is approved, we will ship out the replacement part(s) or a new cooler to get you back out to doing what you love.