All of our Designers, Engineering, Marketing, and Warehouse Teams are spread across the US but the majority of employees are located in Brevard County, FL.

Although Hooked Coolers is based on the east coast, we are constantly monitoring our customer inquiries almost 24/7.

Hooked Coolers guarantees a lifetime warranty of your hard cooler under normal use and conditions.

We're pretty straightforward on this, if the cooler has a defect, we'll replace it. Broken handle, lost a drain plug, we'll hook you up.

If it looks like you dropped it from the side of a building, well we will have to talk. 

Customers must use the coolers only as intended and in accordance with the cooler care instructions.

The process is simple, to start a claim email us (info@hookedcoolers.com) and provide the following: proof of purchase, order #, pictures of your cooler, and the current issue you have.

After the claim is approved, we will ship out the replacement part(s) or a new cooler to get you back out to doing what you love.

Once your order is shipped, you will receive a tracking link by email (be sure to check your spam folder).

Please allow 24-48 hours for FedEx to update the tracking information, there is typically a delay in their system.

Returns and exchanges can be made 30 days from the delivery date as long as the cooler is unused and the original box can still be used to ship back.

If you would like to return your unused cooler, we only request that you pay a small return shipping fee and 10% restocking fee.

Any damages or defects must be brought to our attention within 72 hours of delivery.

To start a return claim, please email info@hookedcoolers.com and provide your order number. We will email you a link to purchase a return label, and from here you will be emailed a return label. Upon the cooler returning to our warehouse for inspection, we will issue you a refund or change your cooler

To maximize our performance, Hooked Coolers are packed and filled with with Polyurethane (PU) which ensures the longest ice retention possible.