Shipping policy

Order Processing & Transit Times

Processing: Orders are typically processed and shipped the next business day (2:00 PM EST cutoff, Monday–Friday).
Transit: We ship via fast ground delivery from our warehouse in Florida. Transit times vary from 1–5 business days based on your location. See the estimated shipping times from our warehouse.
Tracking: Once shipped, a tracking link is automatically emailed to the customer. It is the customer's responsibility to monitor tracking and check spam folders if the notification is not received. Please allow 24 - 48 hours for carrier system updates.

Delivery & Signature Requirements

Standard Delivery: By default, free shipping (on orders over $50 within the lower 48 states) does not require a signature. The carrier’s "Delivered" status and GPS timestamp serve as definitive proof of delivery.
High-Value Orders: Hooked Coolers reserves the right to require direct signature confirmation on any high-value shipments (including, but not limited to, all hard-sided coolers) to ensure secure delivery.
Shipping Protection: Optional shipping protection is available at checkout ($2.99 for accessories / $5.99 for coolers) to cover loss or damage during transit.

Strict Cancellation & Refused Delivery Policy

Pre-Shipment: Customers may cancel an order before it physically leaves our warehouse without incurring any charges.
In-Transit / Refused Delivery: Once an order has been handed over to the carrier, it cannot be canceled in transit. If a customer attempts to cancel an order in transit, refuses delivery, or provides an incorrect/undeliverable shipping address, it will be treated as a standard return.
Return Fees: For any refused or intercepted deliveries, the actual cost of return shipping (ranging from $10 to $100 depending on package dimensions, weight, and distance to our Florida warehouse) will be deducted from the final refund. Refunds are only processed once the physical merchandise is safely received and inspected at our warehouse.

Damaged or Defective Items

Any transit damage or defects must be reported via email within 72 hours of delivery. Please provide your order number and clear photographic evidence of both the damaged packaging and the product so a carrier claim can be filed.